Holiday Inn Sofia
Front Desk Agent
Sofia
full-time
Between 1000 and 1500 bgn

Front Desk Agent

Sofia full-time Between 1000 and 1500 bgn

About us

At Holiday Inn® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.
We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Sofia is franchise hotel of IHG, operated and owned by Meridian Hotels Bulgaria EOOD.

Location: 111 Alexander Malinov Blvd., Business Park Sofia, Mladost 4, next to SUBWAY STATION "BUSINESS PARK SOFIA".

Responsibilities

The role of the Front Desk Agent will be:

- To have perfect knowledge and awareness of all services and facilities available in the hotel.
- To have a good knowledge of luggage and message handling procedures.
- To monitor daily check-outs ensuring all relevant billing procedures have been covered.
- Be familiar with Reservation Procedures and be able to handle basic reservation inquiries outside reservation office hours.

Requirements and necessary skills

To be successful in this role, you will have:

- Experience as Receptionist, Front Desk Agent or similar position is a must
- Very good command of English, Bulgarian and computer literacy
- Experience with Fidelio/Opera knowledge/
- Exceptional Customer Service orientation
- Ability to work on shifts, including night shifts (10:30 pm – 7am)
- Physical ability to stand throughout the shift hours

We offer

In return, the Holiday Inn Sofia will give you a competitive salary and benefits package - food, uniform and transport, as well as opportunities to learn new skills and grow your career. On top of this, you’ll join a great team that makes work fun, so you will feel motivated to come to work every day. If this sounds like the perfect move for you, please send us your CV and a recent photo.
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