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Team Manager with German
Sofia
full-time

Team Manager with German

Sofia full-time

About us

At the beginning of 2014 AIG opened a center of excellence in Sofia whose main focus is on supporting the operations of the European business units of the company, as well as optimizing and improving existing processes. We offer you a great opportunity to advance your professional career in a leading global insurance company.

Responsibilities

The primary purpose of the job is to lead a team, ensuring effective, efficient, and quality service is provided to customers.

Responsibilities:

Ensure assigned teams clear understanding and importance of achieving goals and critical objectives.
Provides updates and direction to team regarding results versus objectives to ensure continual focus is maintained to achieve desired performance levels.
Create and foster a customer excellence focused environment.
Plans and manages work of staff, makes decisions regarding pay, performance management, development, employment, and staffing.
Identify development opportunities within the team and provide appropriate training and mentoring resulting in improved performance.
Provides authority on cases evaluated within assign authority levels.
Manage customer complaints.

Requirements and necessary skills

Requirements:

At least 3 years prior people management experience in a fast moving environment with high customer demand and turnaround times.
Excellent organizations skills with the ability to plan organize and delegate effectively in a fast-paced environment.
Ability to promote and build a team atmosphere that fosters technical and service excellence.
Computer proficiency.
Prior management, or related leadership, experience.
Fluency in German and English

We offer

Company offers:

Opportunity to advance your career within an international organization global market leader in insurance business
Competitive salary
Excellent social package
Ability to work from home two or more days per month
Friendly and professional work environment
Fun and relax zones table tennis, PS4, foosball
Regular team events
New office near Joliot Curie metro station

If you are interested in this opportunity, please, send your CV. Only short-listed candidates will be invited to an interview. All applications will be treated in strict confidentiality.
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