Astrea was found in 2007 with one principal mission – to be
different. We transformed this vision into a key driver of our
efforts to be always available when our clients or partners need us
to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – one of the largest contact centre providers in the world – we are looking for Airline Reservation Agent with German, French, Italian, Polish, Turkish, Slovak, Dutch, Portuguese.
Essential Duties and Responsibilities:
* Provide excellent customer service to passengers/customers via phone, e-mail or chat;
* Generate passenger reservations;
* Provide timely and accurate information (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation);
* Follow up customer requests and make sure that no customer is left without care and appropriate answers.