Sutherland Global Services Bulgaria
more than 300 служителя Apply
Tier 1 Customer Service Representative with German | Italian | Dutch | Portuguese | Spanish | French and English
Varna
full-time

Tier 1 Customer Service Representative with German | Italian | Dutch | Portuguese | Spanish | French and English

Varna full-time

About us

Currently we are recruiting for one of our new projects in Varna. The primary purpose of a Tier 1 Customer Service Representative is to provide first class customer service by responding to inbound emails and phone calls from end customers. This will include queries on pre-sales, downloading products, physical delivery and returns, billing inquiries, etc.

Responsibilities

Weekends free
No night shifts
Flexible working hours

Requirements and necessary skills

Very good communication skills in German | Italian | Dutch | Portuguese | Spanish | French: written, verbal, and listening.
English (B1 level) – needed for the training.
Experience in a customer service environment is a plus.
Demonstrate a passion for excellence with respect to treating and caring for customers.
Have a pleasant, patient and friendly attitude.
Strong problem-solving skills and ability to interpret and communicate data.
Be able to troubleshoot basic issues related to technology.
Very familiar with computer operation systems, (incl. Microsoft suite).

We offer

Attractive salary + extra bonuses
Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
Rewards and recognition programs
Trainings following the leading global standards for highest quality of Customer Service and Technical Support
Structured working environment
Career opportunities
Great office location
Team Building activities
21 days annual paid leave
Referral program bonuses
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