Astrea Recruitment
20 - 50 служителя Apply
Client Support Agent with German, Russian or French
Varna
full-time

Client Support Agent with German, Russian or French

Varna full-time

About us

Astrea was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – one of the world leaders in the outsourcing business – for an experienced professional to fill the role of Client Support Agent with German, Russian or French.
Candidates must have an analytical approach to work and a keen ability to work with customers.

Responsibilities

Essential Duties and Responsibilities:
* Provide e-mail support for customers and partners;
* Provides technical support on all products to customers;
* Responsible for completion of all open customer issues presented for technical support;
* Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible.

Requirements and necessary skills

Requirements for the role:
* Excellent English and German, Russian or French;
* Previous experience in chat and e-mail customer support;
* Experience with configuration and administration of Windows file servers is advantage;
* Problem-solver, self-starter and data and analytics driven by nature;
* Detail-oriented, particularly with respect to managing customer satisfaction.

We offer

Our client’s offer:
* Excellent working conditions in an international company;
* Flexible working hours;
* Work within a team of motivated professionals.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N SM_CTS).

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).
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