Quality Control Agent
София
full-time
Between 500 and 1000 bgn

Quality Control Agent

София full-time Between 500 and 1000 bgn

About us

PLUTUS LTD is a successful operation, whose Bulgarian office was first launched in 2016. We are building a dynamic, passionate, and caring team highly creative people. We are currently looking for skilled, money-driven and self-motivated individuals to join our team of professionals.

Responsibilities

What will you do?

As this position is part of the Back-Office department, the job holder will be in charge of monitoring internal conduct and making sure that they keep the standards of the company in terms of quality assurance policies and procedures.

• Verifies customer service results by measuring skills in the use of scripts while making certain that all agents are working in accordance to company’s SLA and risk policies.

• Performs research and evaluation upon unique request for service and sales calls. Responsible for deducting a full report with clear conclusions in accordance with the company’s risk policies.

Requirements and necessary skills

Requirements:

• Fluent English – is a must (both verbal and written);

• Fast learner, highly organized, self-disciplined and responsible;

• Supportive, with excellent communication skills and teamwork oriented;

• Multitasking skills and ability to work under pressure;

• Computer literacy in office programs (Word, Excel, Internet).

We offer

We are here to offer:


· Competitive remuneration package;

· Opportunity to be trained and learn from accomplished leaders;

· Young and friendly multinational working environment;

· Open-minded management team, promoting innovation, personal growth and development;

· Social incentives package;

· Regular team buildings and fully equipped kitchen area.
Zaplatomer.bg