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Claims Adjuster with Dutch

Claims Adjuster with Dutch

Sofia full-time

About us

At the beginning of 2014 AIG opened a center of excellence in Sofia whose main focus is on supporting the operations of the European business units of the company, as well as optimizing and improving existing processes. We offer you a great opportunity to advance your professional career in a leading global insurance company.


Deliver customer service for our clients and customers, whilst ensuring regulatory principles & processes.
Assist with consistent review of processes and potential risks to ensure the department operates in the most efficient manner possible.
Ensure proactive communications with clients by telephone where possible and respond to general queries using best practice methods and ensure administration calls and written correspondence are handled promptly.
Ensure allocated claims set ups are properly managed, recorded and completed by ensuring full and proper data capture, case status and reserve controls and accuracy.
Perform independent reviews of policy benefits and approves expenses for claims cases based on interpretation of terms and conditions of policies and within authority limits.
Proactively handle escalated calls and ensure complaints are resolved, where possible.

Requirements and necessary skills

Previous experience on a customer service position
High School Diploma or higher education level completed
Fluent in Dutch and English
Customer focus

We offer

Company offers:
Opportunity to advance your career within an international organization a global market leader in the insurance business
Competitive salary
Excellent social package
Ability to work from home two or more days per month
Friendly and professional work environment
Fun and relax zones table tennis, PS4, foosball
Regular team events
New office near Joliot-Curie metro station