SITEL
more than 300 служителя Apply
Customer Service Agents with Italian
Sofia
full-time
Between 1500 and 2000 bgn

Customer Service Agents with Italian

Sofia full-time Between 1500 and 2000 bgn

About us

With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 27 countries.

Responsibilities

- Communicate via email, phone or chat with existing customers in order to solve their technical issues
- Give information and handle the inquiries on basics in a case closing manner
- Transfer more difficult inquiries to the next level of support if necessary
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager Carry out customer request referrals and transfer in a timely and correct manner by predefined rules Inform the management of any scope changes, or new support needs arisen

Requirements and necessary skills

- Has good command of both spoken and written English
- Has a good level of the following language: Italian
- Has European union working permit or is a student in Bulgaria
- Has experience in a contact center or customer facing role is beneficial Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
- Can adapt quickly to changes in products, process, and technology
- Has proven track record of excellent attendance and time-keeping Has excellent MS Office Professional skills

We offer

- Competitive remuneration scheme including monthly performance bonus Social package including additional healthcare insurance; gift vouchers; social team activities;
- To join a young and dynamic team in a multinational environment
- Opportunities for long-term professional career
- Entitlement to company internal training and development accordingly global standards
- Friendly and accessible office location
- Open for part-time options
Zaplatomer.bg