Customer Service Adviser / Consultant – Services with Bulgarian and English
Sofia
full-time
Between 1000 and 1500 bgn

Customer Service Adviser / Consultant – Services with Bulgarian and English

Sofia full-time Between 1000 and 1500 bgn

About us

Hear the smile in our voice in Bulgaria!

Who we are:

LUATEL is a multilingual international dialog and customer care service center that currently provides active services across the globe in over 22 languages from our service centers in Brazil, Germany, Spain, Lithuania, Ukraine and Romania operating 24/7 and is currently expanding its operations in Sofia, Bulgaria. As a reliable BPO partner, our customers entrust us with onshore, nearshore and offshore, inbound and outbound projects.

Our highly skilled teams deliver reliable and steady quality, interacting with the final customer in a variety of different approaches: traditional, multichannel or even omnichannel communication.

We don’t just hear, we do listen – but above all we respect our customers and their needs, providing accurate information, following scripts and making sure whoever calls us hears the smile in our voice.

Responsibilities

Job description

- You will handle requests and/or provide visa information on behalf of the local Embassy in the country.
- The Pre-diplomatic service is reachable through multi-channels, such as call, chat or e-mail.
- You will be handling direct cases or, if needed, escalating back to the Embassy.
- You will be handling also other projects, that include Inbound and Outbound service in Bulgarian and English languages.

Requirements and necessary skills

Ideal Candidate:

- Strong written and oral communication skills is a must
- Can maintain a high level of energy and engagement
- A love to learn and improve as a professional
- Always looking forward to bringing something new and helpful to the team
- Clean criminal record

We offer

What we offer:

Attractive salary;

Stable job – we offer permanent labor contracts;

Flexible schedule – we offer full time or part time jobs, rotating shifts as well;

Great atmosphere and multilingual exposure;
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