Are you ready for new challenges?
Are you looking for an opportunity for professional development?
If the answer is YES, WE ARE LOOKING FOR YOU!
Our client is a leader in the field of technical support and BPO services, and the position is a Technical Solutions Consultant with:
- Resolving technical problems;
- Answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems;
- Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records;
- Routing calls to product line specialists, application, or system support specialists, as required;
- Maintaining and updating records and tracking databases;
- Alerting management to recurring problems and patterns of problems.