PLUTUS LTD is a successful operation, whose Bulgarian office was first launched in 2016. We are building a dynamic, passionate, and caring team highly creative people. We are currently looking for skilled, money-driven and self-motivated individuals to join our team of professionals.
What will you do?
As this position is part of the Back-Office department, the job holder will be in charge of:
- Monitoring agents calls and reviewing e-mails for accuracy of information and call handling standards;
- Evaluates both verbal and written customer contacts with agents and participates in the design of all quality monitoring formats and quality standards;
- Ensuring that agents are delivering a high level of customer service;
- Verifies that agents are providing accurate solutions to customers.