Hewlett Packard Enterprise is the global edge-to-cloud company
advancing the way people live and work. We help companies connect,
protect, analyze, and act on their data and applications wherever
they live, from edge to cloud, so they can turn insights into
outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate
what’s next. We know diverse backgrounds are valued and succeed
here. We have the flexibility to manage our work and personal
needs. We make bold moves, together, and are a force for good. If
you are looking to stretch and grow your career our culture will
embrace you. Open up opportunities with HPE.
Strong and solid concepts on Virtualization.
Supporting and troubleshooting complex Vmware / Virtualization
issues in complex and widely distributed environment.
Own an escalation, demonstrate leadership and be the designated
point of contact for the Technical Escalation Process.
Serve as the technical escalation lead, collaborating closely with
cross-functional teams and vendor support (e.g., VMware) to
expedite issue resolution.
Automate operational tasks using scripting and orchestration tools
to enhance efficiency and consistency.
Maintain high-quality documentation including architecture
diagrams, SOPs, RCA reports, knowledge articles, and best
practices.
The job also involves leading communication between technical
teams, customers and internal organization to fulfill customer
needs and accomplish customer satisfaction.
Share Datacenter ‘Best Practice’ among other Technology peers &
Teams in the GMS community and be required to actively look for and
identify pro-active / issue prevention opportunities where these
presents themselves.
Communicate Technical action plan, drive internal HPE Technical
Teams / Customer / Partner communications.
Capable of working constructively in a highly pressurized
environment. Willing to work after office hours to manage critical
customer escalations when necessary 24x7 availability as required
for ‘Out of Hours’ (OOH) coverage. Demonstrates the ability to work
with and be sensitive to other cultures.
Skilled in utilizing methodologies for problem management and
resolution of escalated issues.
Provides highly innovative management of complex escalations.
Create opportunities to increase the competence of the work group
in a proactive and consistent way. Identifies and communicates
possible process changes that will remedy inefficiencies as
appropriate.
Lead / drive virtual technical teams within HPE / Partner to
isolate the cause of issue.
Work with the different support Vendors, customer account team, HPE
/ Partner onshore and offshore teams, as well as other stakeholders
like Managed Services Manager, Consultants, Customer Business
Manager, Escalation manager etc.
Negotiate to bring correct resources together to focus on an
issue
Plan and implement best practices.
Телефон: +359 2 815 2030
