Description

At CloudBlue, we’re changing the way the world does business. We help companies transform so people no longer have to buy and own tech products – they just use them on a subscription and send them back once they’re finished. Not only does that help create recurring revenue and higher value customer relationships, it also helps reduce waste and actually helps protect the environment!

We offer the energy of a start-up with the resources and backing a multi-billion corporation: Ingram Micro.

Check out our values to see why we are one of the best places to work:

Our trust in our team
Our creative engine
Our strive for excellence
Our passion and energy


We’re an ambitious and hard-working team that runs fast, supports each other and isn’t afraid to take risks. At CloudBlue, we constantly innovate and have a customer-first approach. Learn more about our team and how we are leading the XaaS revolution.

Your role

CloudBlue is seeking a passionate Learning Designer dedicated to facilitating the onboarding process for our CloudBlue customers. In this role, you will play a crucial part in educating our customers, ensuring seamless onboarding experiences, and facilitating their transition to a business-as-usual mode so they can successfully operate and grow their CloudBlue solution. You will collaborate with our Sales, Customer Success, and Technical Account management organizations to ensure best of breed content that easily enables our customers to accelerate their adoption of the CloudBlue solution.

Responsibilities:

Training Content Development: take the lead in crafting comprehensive educational material for Cloudblue customers and internal team members, facilitating a deep understanding of the Cloudblue monetization platfrom. This involves analyzing the platfrom nuances, functionalities, and best practices to equip learners with essential skills for seamless integration and optimal utilization.

Learning Content Management: Develop and maintain a robust repository of training content within our Learning Management System (LMS) and other internal and external platforms. Adapt content to address the needs of diverse audiences, ensuring accessibility and relevance.

Content Innovation: Proactively devise and implement innovative forms and approaches for learning content, optimizing the onboarding experience for customers, and facilitating their seamless adoption of the CloudBlue Solution.

Multimedia Creation: Produce engaging and effective education and onboarding materials, including videos and screenshots, to enhance learning experiences and aid comprehension of complex concepts.

Collaborative Partnership: Collaborate closely with cross-functional teams within CloudBlue to ensure the effectiveness of the onboarding process and to gather insights, feedback, and ensure alignment of training materials with product updates and customer needs.

Analytical Insight: Analyze customer issues and feedback to iteratively refine and update onboarding and training materials, ensuring they remain relevant and aligned with real-world scenarios.

Content Maintenance: Ensure that all learning materials are up-to-date with the latest releases and features of the CloudBlue products, with special attention given to incorporating new components and functionalities.

What you bring to the role

Bachelor’s degree in computer science, information systems, or education or equivalent field experience.
3+ years or equivalent experience designing & creating education/on-boarding content.
3+ years’ experience managing learning management systems (LMS).
1+ year experience in delivering education for a technical product or solution is required.
Experience with Looop, Lalent LMS, Articulate is a plus.

As a Learning Designer at CloudBlue, you will have the opportunity to make a significant impact on the success of our customers by ensuring they have the knowledge and resources they need to thrive with our platform. If you are a creative and analytical individual with a passion for education and technology, we invite you to join our dynamic team and contribute to shaping exceptional learning experiences for our customers.