Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations.
We are the leading global business process outsourcing provider of customer care and complementary back-office processes.
Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason: Sitel delivers the results they want and expect.
With over 27 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty,
increasing sales and improving efficiency. Sitel’s solutions span 120+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation.
● 57,000 associates in 26 countries in North America, South America, Europe, Africa and Asia Pacific.
● Supports more than 300 clients in 36 languages and 120+ facilities.
● Sitel Bulgaria supports 9 clients from East, West and Central Europe in 22 different languages with 800 associates. /Locations: Sofia and Varna/
● Since 2006 Sitel Bulgaria provides the following services: customer care, technical support, back-office, financial support, sales and etc.
Opportunities for flexible working time
Sitel Bulgaria offers flexible working hours with opportunity for working on shifts and part-time (6/4 hours per day).
● Career Development
Sitel Bulgaria appreciates its employees and invests in their career development and professional growth. Recruitment process for management positions is already established. The associates participate in Assessment Centers which include tests, role plays, case study and interviews.
Sitel has a special web-based training tool - Sitel University. The Learning Department supports the program in order to develop personal skills and knowledge of the employees and prepares them for management and training positions.
● Vacancy positions
We are looking for highly motivated persons who speak one of the following languages (German, French, Italian, Spanish, Nordics languages and etc.) Multiple languages would be considered as an advantage.