Софтуерен университет ЕООД
Customer Care Specialist with Romanian
София
длъжност на пълно работно време

Customer Care Specialist with Romanian

София длъжност на пълно работно време

За нас

We are SoftUni - an education initiative for high-quality software education and one of the biggest and most well-respected educational institutions in Bulgaria.

We have recently expanded our service delivery to several European countries, with Romania being one of them.

Our mission is to provide the opportunity for education, profession and work for thousands of young people in the most desirable career areas in the world – Software engineering, Digital Marketing, and Computer Art.

Due to the expansion, we look to hire а Customer Care Specialist with Romanian.

Отговорности

The Customer Care Specialist will be a key member of the CRM team supporting the execution, delivery, and development of the University’s Customer Relationship activity. The role holder will be mainly responsible for the monitoring of the quality, performance and timely delivery of the assignments placed on students. This person will be also supporting the team in improving the overall learning experience and satisfaction of our students.

Изисквания и необходими умения

To work as a Customer Care Specialist, your 'people skills' will be just as important as your formal qualifications.
- Fluent or native Romanian
- Excellent English
- A genuine interest in helping and supporting our students
- Excellent communication skills
- Attention to details
- Polite, thoughtful and friendly attitude
- High computer literacy and administration skills
- Previous experience of working with people in a face-to-face setting, or over the telephone and by e-mail would be considered a plus.

Ние Ви предлагаме

- Challenging and interesting projects that will change the software industry in Bulgaria
- Membership in a dynamic team where creative ideas and innovative approaches are appreciated
- Competitive remuneration and bonus schemes
- Flexible working time
- Opportunities for a career development and growth
- Free education across SoftUni`s academies
- Fresh and seasonal fruits at the office every day.
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