Want to build a stronger, more sustainable future and cultivate
your career? Join Cargill's global team of 160,000 employees
who are committed to safe, responsible and sustainable ways to
nourish the world. This position is in Cargill’s food ingredients
and bio-industrial business, where we anticipate trends around
taste, nutrition and safety to innovate and provide solutions to
manufacturers, retailers and foodservice companies.
Job Purpose and Impact
The Customer Service Associate will administer routine customer
enabling activities of the order management process and will help
execute well established customer service activities with regards
to order intake, confirmation, processing and fulfillment. In this
role, you will assist in achieving streamlined and optimized
internal processes that promote a seamless customer experience.
Key Accountabilities
Follow standard procedures and provide insights regarding order
status, invoices, contract balances and other information needed to
complete an order to customer facing customer service
representatives.
Oversee customer orders and work cross functionally to confirm
credit, contract, pricing, stock allocation, and transportation
availability alignment.
Resolve low complexity process issues that follow already defined
procedures related to order confirmation, processing and
fulfillment.
Support the generation of order related documents using knowledge
of local legislation, local documentation and basic understanding
of local regulations and languages in which customer conducts
business operations.
Update internal stakeholders on order status and any issues.
Identify potential obstacles in the order management internal
process and work with other functions and customer facing customer
service representatives to take corrective actions using your basic
analytical capabilities.
Handle basic issues and problems under direct supervision, while
escalating more complex issues to appropriate staff.
Other duties as assigned
Qualifications
Minimum Qualifications
Bachelor's degree in a related field or equivalent
experience
Fluency in English
Our Offer
We provide a fast paced stimulating international environment,
which will stretch your abilities and channel your talents. We also
offer competitive salary and benefits combined with outstanding
career development opportunities in one of the largest and most
solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in
English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to
find out more https://careers.cargill.com/diversity/