At HRS Bulgaria, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients.

Our client, a renowned leader in the financial services market for international employment, specializes in expertly managing tax returns and social benefits for individuals working in European Union countries. Currently, we are in search of an experienced and accountable professional to fill the position of Customer Success Team Lead - B2C.

In this role, the Customer Success Team Lead - B2C will:
• Lead, support, and coach team members in their daily tasks and objectives;
• Identify opportunities for process improvements and collaborate with the team to propose and implement various initiatives to optimize departmental operations;
• Actively participate in creating departmental strategy and oversee its execution;
• Utilize a wide range of methods and practices to achieve sales volume targets;
• Build and effectively manage a subordinate team;
• Take responsibility for budget realization and cost optimization;
• Report and closely cooperate with top management of the Group;
• Supervise the circulation of documents and internal information;
• Motivate and encourage team members in their personal development.

Qualifications and Experience Required:
• University degree in Economics, Finance, Accounting, Administration, Management, or a related field;
• Essential experience in sales (B2C) and leadership skills;
• Previous experience in team or office management, preferably in a Call Centre or Customer Service field;
• Expertise in business structuring, financial analysis, and management;
• Excellent interpersonal skills with the ability to communicate effectively at all levels;
• Genuine passion for collaborative work, team strengthening, efficiency improvement, and implementation of new insights;
• Proficiency in English (B2) and advanced computer skills in MS Office, particularly Excel;
• Strong organizational, planning, and delegation skills;
• Engagement and independence.

The Company Offers:
• An exciting opportunity within a stable, thriving organization experiencing international growth and investing in technology and personnel;
• Competitive remuneration commensurate with the position and responsibilities;
• Dynamic work environment within a rapidly growing company that holds established market positions;
• Bonus system based on achieved results;
• Real impact on the company's development strategy;
• Continuous support from the international head office and collaboration with departments in other countries.

If you recognize yourself in this position, please send us your CV in English. Only shortlisted candidates will be approached. HRS Recruitment Services has License №2525 valid from 26.04.2018