Data Center System Administrator- Windows and Virtualization

Sofia full-time

About us

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Responsibilities

• Deliver 24/7 strategic account support by proactively monitoring, operating and administrating customer IT Environment to ensure proper operation and availability

• Control and administer hardware, operating system configurations

• Supervise all customer solutions in scope

• Provide leadership in technical incident and problem management and in their resolution, working closely with end customers and HPE remote and field support staff

• Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers

• Act as a consultant in the service delivery and be an active member of the IT Operations Center team

• Support service transitioning, customer service tooling and design

• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency

• Communicate effectively with Technical and Non-Technical stakeholders

• Participate/Drive ITIL based change management, problem management, incident management

• Develop and grow assigned customer account relationships

Requirements and necessary skills

• Bachelor or Master degree

• Around 3 years experience in a customer support environment

• System Administrator experience

• Advanced ITIL Process Knowledge

• Fluent in written and verbal English. German is an advantage.

• Analytical skills, ability to isolate and solve problems and to follow predefined processes

• Good understanding and experience with Windows server administration and one or more virtualization technologies – VMware (vSphere, NSX, vSAN), Nutanix, Hyper-V

• Experience with LDAP and directory services, application servers and network infrastructure

• Experience with industry IT infrastructure monitoring tools and solutions

• Any additional experience with Microsoft products is an advantage

We offer

"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together."

Contact Information

Phone: +359 2 815 2030

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