Logical Recruitment Partners
Dutch Customer Service Professional
Sofia
full-time
Between 2000 and 3000 bgn

Dutch Customer Service Professional

Sofia full-time Between 2000 and 3000 bgn

Responsibilities

• Deliver a high level of customer service and:
• Handle product or service issues by clarifying the customer's cases via various channels of communication
• Provide accurate, valid and complete information by using the right methods/tools and appropriate solutions and alternatives within the time limits;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Keep records of customer interactions, process customer accounts and file documents;
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience;
• Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.

Requirements and necessary skills

• Can communicate freely in Dutch, both written and verbal
• Has advanced level of English
• Is passionate about providing the best customer service
• Takes ownership of work and multi-tasks well
• Is a problem solver and is able to flex to different customer profiles

We offer

• Competitive salary
• A bright, modern and exciting place to work, with excellent staff facilities
• Performance related pay
• Medical plan
• Transportation allowance
• Life insurance
• Annual reward and recognition events
• Holiday pay
• Relocation package
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