Sofia Hotels Management is a subsiduary of the hotel owning
company, responsible for the overall development of its city
hotels. The combined experience of our team represents a breadth
and depth of expertise in hospitality that is unmatched, and we
believe our people are the cornerstone of our success. We are
committed to making Grand Hotel Millennium Sofia a great place to
work and provide the foundation for building successful careers. If
you share our passion for delivering hospitality where details
matter, apply today to join our team!
We are looking to hire upbeat Front Desk Agents to perform the process of checking in and out of guests in the hotel. The Front Desk Agent will assist guests with inquiries, problems and complaints. The Front Desk Agent will be responsible for receiving guests’ cash or credit card payments and for balancing cashier at end of shift. He/she will be familiar with the hotel layout, be up to date with different services and amenities in the hotel and provide accurate information to guests.
A successful Front Office Agent should be professional and pleasant in challenging situations, and take responsibility for satisfaction of guests throughout their stay. Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.
Greeting guests in a sincere, friendly manner and
providing accurate hotel information.
Checking guests in and out.
Posting charges to appropriate guest accounts.
Anticipating and addressing guests' needs, and assisting in professional manner.
Assisting guests with disabilities.
Operating switchboard and assisting with inquiries.
Assisting with online and phone reservations.
Collaborating and communicating with other internal departments to ensure guest satisfaction.
Complying with company procedures and safety policies.
Performing duties on daily checklist.