Logical Recruitment Partners
German Customer Service Professional

German Customer Service Professional

Sofia full-time


Deliver a high level of customer service and:
• Handle product or service issues by clarifying the customer's cases via various channels of communication
• Provide accurate, valid and complete information by using the right methods/tools and appropriate solutions and alternatives within the time limits;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Keep records of customer interactions, process customer accounts and file documents;
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience;
• Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.

Requirements and necessary skills

• Can communicate freely in German, both written and verbal
• Has advanced level of English
• Is passionate about providing the best customer service
• Takes ownership of work and multi-tasks well
• Is a problem solver and is able to flex to different customer profiles

We offer

• Competitive salary
• A bright, modern and exciting place to work, with excellent staff facilities
• Performance related pay
• Medical plan
• Transportation allowance
• Life insurance
• Annual reward and recognition events
• Holiday pay
• Relocation package