ALTIDO by Joivy
Part of the Joivy Group, ALTIDO is one of the leading companies in
Europe for the management of apartments, villas, aparthotels, and
hotels. Established in 2019, it currently manages over 2,000
properties and 1,000 rooms in pop-up hotels.
Our Group
Joivy is the first comprehensive residential platform in Europe to
offer a wide range of living spaces to its users - co-living,
microliving, vacation, student housing, multifamily e co-working -
and to support property owners and investors with a complete range
of services to enhance
their real estate assets: property management, asset management,
and marketing strategy. Joivy Group counts 450 employees (32yo
average age & more than 30 countries of origin), 21 offices
across Europe, 50 destinations, and 7 countries (Italy, Spain,
France, Portugal, England, Scotland and Bulgaria) and includes the
following brands:
- DoveVivo: European platform for residential property
management
- ALTIDO: European platform specialized in short-term rentals
- Chez-Nestor: pioneering co-living company in France
- DoveVivo Campus: the leading company in student housing in
Italy
- Rinnow!: a specialist in Home Renovation and turnkey furniture
sales
- Open Hub: co-working space and community hub in the heart of
Milan
Role & Team
The position of Guest Relations Associate is essential because it
is in charge of communicating with the guests who stay in our
properties. This representative applies Joivy standards and follows
written and verbal communication rules under the supervision of the
team's leader. This person must be willing to go above and
beyond in order to provide the best possible experience for our
guests and turn them into ambassadors.
Your responsibilities:
- Maintain guests inquiries, bookings, arrival and departure
time
- Provide a swift resolution to guest queries and issues during
their stay
- Assist guests with any maintenance issues
- Monitor and maintain received reservations
- Support the guests directly over the phone or in writing
- Apply company standards for dealing with guests and property
portfolio
Your profile:
- Fluent in English and Portuguese (optional)
- Customer-oriented
- Analytical personality with an eye for detail
- Responsible and mature personality
- Sense of humour
Get ready for an exhilarating opportunity with us!
- Join our diverse team and be part of a thrilling industry that
never stands still
- Get ready for epic board game nights, exciting outings, and not
one, but two incredible parties each year!
- Picture yourself working right at the heart of the city,
surrounded by the vibrant energy that fuels our passion
- We value our employees' well-being, which is why we provide
additional health insurance coverage to ensure you're taken
care of Food vouchers for everyone, making your lunch breaks extra
delicious
- Enjoy our employee discount codes that let you score fantastic
deals, just because you're part of our team
- Take advantage of multisport cards to stay active and fit, with
access to a range of sports and fitness facilities
- Our referral program rewards you for bringing exceptional talent
to our team, adding even more excitement to your work life
- Fixed-term contract (June - end of August)
Sounds interesting? Everything starts with getting in touch.
The employment contract will be with the Bulgarian company LRC
Bulgaria Ltd, a subsidiary of Joivy. Working time is 10 am to 7 pm,
including weekends.
By applying to this position, you agree to provide your contact
data for recruitment purposes. Only short-listed candidates will be
contacted.
