Sofia Hotels Management is a subsiduary of the hotel owning
company, responsible for the overall development of its city
hotels. Sofia Hotels Management is an independent hotel management
company. The combined experience of our team represents a breadth
and depth of expertise in hospitality that is unmatched, and we
believe our people are the cornerstone of our success. We are
committed to making Grand Hotel Millennium Sofia a great place to
work and provide the foundation for building successful careers. If
you share our passion for delivering hospitality where details
matter, apply today to join our team!
We are looking for a diligent Manager at hotel SPA & Wellness Centre to join our hotel staff. SPA & Wellness Manager will manage our Millennium SPA & Wellness Centre, being responsible for the day-to-day operations of the SPA – employees’ performance, procedures and services.
A successful SPA & Wellness Manager should have excellent attention to detail and a strong aptitude for customer service. Top candidates will be able to manage their time wisely, in order to properly prioritize their various duties and ensure all procedures are held up to standards.
Tasks and Responsibilities:
Building a world-class successful team to ensure guest satisfaction and increase revenue.
Strive to provide superb, individual and unique 5 star service to our guests and members, through the SPA team
Supervise daily SPA Centre operations and liaise with department heads to ensure that service standards are upheld
Ensure the SOPs are implemented and updated as required
Being active on the floor, conducting tours for guests/members, be available for guests feedback
Resolve customer’s disputes in a professional manner
Create and participate in trainings, get together, staff meetings, members’ activities.
Mentor employees for their professional growth.
Ready to substitute for a member of the team if needed.
Planning and Development:
Ensure high level of innovation and uniqueness throughout all procedures and services
Setting monthly goals for the entire SPA Dept.,
Research and development on Wellness World Trends
Assist in the development and update of the spa menu
Keeps close cooperation with the S&M Team to prepare, implement and update business and marketing plans.