Sutherland Global Services is currently looking for consultant to
provide technical support to one of our strategic partners out of
our service center in Sofia, Bulgaria.
If you have the motivation, the relevant experience and the desire to learn and develop we encourage you to read all the details below and apply for our open position.
• Provide technical support for software products, services and other subscription services and third party products via telephone, email, and/or chat;
• Meet predetermined targets and represent the company in a professional manner;
• Update customer information and transaction information as needed into the database;
• Meet and exceed requirements for deliverable output.
• Excellent command (verbal & written) of Italian and English
• Effective communication skills and customer communication “soft skills”
• Understanding of technical troubleshooting for: Web-based applications and server support
• Understanding browsers, differences between various browsers, browser configuration, Flash, Java Script, etc.
• Related understanding of technical troubleshooting, including: Operating systems (Android, iOS, Windows, Mac Operating (Snow Leopard, Leopard)), Personal firewalls, Anti-Virus software, Client-based applications
• Solid conceptual understanding and/or experience with cloud-based applications is preferred
• Advanced user knowledge and experience with the Internet
• Advanced user knowledge and experience with mobile phones, preferably Smart Phones
• Previous technical support experience is an advantage
• Able to follow defined processes
• Self starter, able to prioritize and work under pressure
• We offer competitive salary
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliments Card, Transportation allowance
• Attractive retention bonus scheme
• Rewards and recognition programs
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support
• Structured working environment
• Great office location
• VIP card for discounts in the shops and food places in the Mall Area where the office is located
• Team Building activities
If the above opportunity excites you, please forward your CV (in English).
The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.