Expired job posting.
Senior Business Analyst
Looking for an exciting opportunity to join a vibrant and dynamic team of professionals and work for a reputable international company? We, at SoftServe, believe that the biggest treasure we have is you!

SoftServe — is a global IT company specializing in software development and consultancy services. Since 1993 we’ve been partnering with organizations from startups to large enterprises to help them accelerate growth and innovation, transform operational efficiency, and deliver new products to market. Amongst our partners are Allscripts, Bazaarvoice, BMCsoftware, Henry Schein, IBM, Logitech, Dell, Parker, Pearson, etc.

To achieve this we’ve built a 5,000 strong team of the brightest, most enquiring minds in the industry, and we form close, collaborative relationships with our clients so we can really understand their needs and deliver intuitive software that exceeds their expectations.
Our experience stretches from Cloud, Security and UX Design to Big Analytics and the Internet of Things, we have offices across the globe and development centers across Eastern Europe.

Our Client is the global leader in custom picture frame design, manufacturing, and distribution. Established more than a century ago, the company also provides high-quality conservation products to museums, galleries, libraries, and archives around the world, through a specialized company division - Conservation by Design.
Our product is designed to support our Client’s retailer’s sales channel. The aim is to introduce a new channel for ordering products by independent retailers and direct customers to ensure increasing company sales.
The project will include the design, development, testing, and delivery of the system throughout the Client’s company. All infrastructure resources will be held within the Clients environment, SoftServe will manage the implementation team.

We are looking for a Senior Business Analyst to join our team.

The Senior BA will act as a primary interface between the client and development teams to elicit, analyze, validate, document, communicate and manage business requirements and solution scope for different programs/projects to implement integrated enterprise-level solutions.


● Understand business problems and opportunities in the context of the requirements and play the lead role in providing direction, oversight, and coordination to business requirements management.
● Establish and follow requirements lifecycle process.
● Define ‘as-is’ state for the enterprise business solution, model ‘to be’ state, identify and assess gaps and propose improvements.
● Develop a business case to assess the feasibility of possible solutions or investments.
● Standardize the collection of business and solution requirements, utilizing best practices for effective facilitation, requirements elicitation, documenting, prototyping and modeling - to ensure solution meets the business needs.
● Conduct stakeholder analysis, plan communication strategy taking into consideration its results and project specifics.
● Manage solution scope. Establish change management process where applicable. Prioritize requirements.
● Work closely with Program/Project Managers to confirm alignment of the requirements management plan with the overall project management plan for each initiative, contribute to risk management.
● Facilitate discussions, ensure effective communication, develop relationships with all project stakeholders.
● Assist Product Manager in defining the product strategy.

● Understanding of enterprise clients business operations.
● Understanding of enterprise digital transformation concept.
● Understanding of management principles and project management specifics.
● Good knowledge of one or more of the following platforms: CRM, CMS, Sitecore, Hybris etc.
● Good knowledge of software development specifics and methodologies (e. g., Waterfall, Agile).
● Excellent knowledge of key business analysis tasks, elements, and techniques.
● Understanding of business architecture frameworks (Zachman, TOGAF etc.)
● Understanding of business development and pre-sales activities
● Enterprise experience as a BA
● Good knowledge of business process modeling.
● Knowledge of prototyping and modeling tools.

Professional Certification

● IT experience 4-5 years including experience working with offshore teams.
● Experience in business analysis 5 years.

● Strong analytical, problem solving and research skills, system thinking.
● Strong consulting and advisory skills.
● Ability to work effectively under pressure and in different environments, self-confidence.
● Good leadership and team building skills.
● Excellent communication, negotiation, presentation and meeting facilitation skills.
● English – upper intermediate strong or higher.

● Master degree or higher.

We offer:

● Individual career path with clear requirements for professional development and career growth. You will have a personal Career Advisor and the opportunity to grow as a manager or technical lead or even further.
● SoftServe has one of the best learning and development programs. Every our employee joins the specifically designed Abiliton program which provides all the necessary tools for you to fulfill your potential.
● Additional health insurance with the option to add relatives.
● Free gym, sauna, big swimming pool, yoga classes and office massages.
● Team buildings and corporate parties
● Flexible Working Hours.
● Zen Area for relaxing and chill out
● Gaming Area with Table tennis, X-box, poofs, football table in the office along with free drinks.

Career at SoftServe is teamwork. We provide our employees with all-out support and professional development opportunities that are necessary to become real experts in their field. We always welcome employees' desire to move forward and develop themselves. There is a specially developed “career map” in our company that facilitates this process.

Each employee of our company has a personal Career Advisor. This Advisor helps all our employees adapt and grow from their first working days; is responsible for their professional development and provides necessary information to help our colleagues pursue their career endeavors.

Join professionals!