Описание
Anna Teshku
София 1324, Бизнес Център Лабиринт, ул. Проф. д-р Петър Дертлиев, 25, ет. 3;
02/8100176
Service Delivery Manager
A leading in its’ area of expertise company is expanding its’ activities related to B2B e-Invoicing networking. In its’ office, located in Sofia, the company is looking for a few new team members to facilitate team expansion.
We are looking for talented, highly motivated team players to join our team.

MAIN RESPONSIBILITIES:

• Responsible for portfolio of clients, managing Buyer relationships at an operational level;
• Serving as SME / Client's service delivery expert, ensuring delivery to contract KPIs’ and SLAs.
• Work closely with client’s commercial manager to explore new business opportunities
• Manage clients’ escalations Severity 2 and Severity 3 client incidents
• Input into continuous improvements of the service delivered to the specific account;
• Project manage client specific process changes;
• Facilitate the client facing and internal documentation.

YOUR PROFILE:

Essential

• Fluency in English both written and oral;
• Fluency in a second main European language, considered as advantage;
• Account / project management skills and experience;
• Working in a customer service/relations department;
• Ideally customer focused.

Desirable

• Broad understanding of P2P;
• Exposure to a SAAS or a Software company;
• Business acumen.

PERSONAL ATTRIBUTES:

• Customer/service focused;
• Results orientated;
• Creative with pro-active approach;
• Motivated and resilient, able to work under pressure;
• Confident, able to relate to client staff at senior and junior level
• Excellent communication and prioritization skills, highly organized

THE COMPANY OFFERS:

• Opportunity to work and develop in a fast-paced environment;
• Competitive salary, social benefits and career progression paths;
• In-house mentoring and coaching programs
• Professional in and ex-eternal trainings

If you feel comfortable with the above mentioned requirements and want to become part of our company, please send us the following documents: an up to date CV in English, recommendation letter, references where available.

Please rest assured that all documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.