With over 30 years of industry-leading experience, Sitel Group’s
75,000 associates service over 400 clients – Fortune Global 500
companies as well as local businesses – through its network of more
than 150 offices in 27 countries.
SITEL opened the first office in Bulgaria in 2006. Currently, we have 12 projects and more than 800 employees in our office in Sofia, working with 32 languages.
-Communicate via email, phone or chat with existing customers in
order to solve their technical issues.
-Proactively propose improvements and feedback in processes and ways of working to Team Management.
-Carry out customer request referrals and transfer in a timely and correct manner by predefined rules