Customer Operations Representative Agent
Варна
длъжност на пълно работно време
От 1000 до 1500 лв.

Customer Operations Representative Agent

Варна длъжност на пълно работно време От 1000 до 1500 лв.

За нас

At Admolite we’ve identified some of the most valuable skill-sets that can make up the digital marketing team of your dreams. We run inbound and outbound marketing and advertising activities custom made to your needs. From growth Hunting to Content Marketing to PPC, SEO, Lead-Gen & tracking Automation to reactivation an CRM funnels.

Отговорности

Maintain the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role – i.e. general account queries, game play, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable.
Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
Maximize revenue opportunities by offering relevant deposit methods.
Handle all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
Test new games, products and software if required, and provide feedback.

Изисквания и необходими умения

Native level or fluency in one of the followings languages German, Arabic, French, Spanish or Italian and excellent command of English, both verbal and written.
Excellent communication and customer focus (both verbal and written).
Good working knowledge of the Support key functions, procedures, and policies.
Problem-solving, investigative and multi-tasking skills with highest attention to detail.
Willingness to work outside of set business hours – for example late nights and weekends.

Ние Ви предлагаме

. Perspective of pay raise

· Opportunity to join a fast-growing international company

· Friendly environment

· Young and highly motivated co-workers

· Career growth opportunities

If you feel, you meet our vacancy requirements, please send your CV to hr@admolite.com and indicate the position you are applying for in the subject line. Only shortlisted candidates will be contacted.

Good Luck!
ITCD