Customer Service Representative with Swedish and English
София
длъжност на пълно работно време

Customer Service Representative with Swedish and English

София длъжност на пълно работно време

За нас

License №2493, valid till 29.03.2018 for Bulgaria.

Our client is one of the leading customer support centers in Bulgaria of UK’s leading bookmaker and one of the most recognized and trusted brands in the gaming industry. For their business, our client is searching for Customer Service Representative with Italian and English. The position is responsible in enhancing the reputation of our client by offering excellent customer service via Chat, Email or Phone.

Отговорности

• Assists customers via Chat, Email or Phone in a speedy and accurate manner
• Completes customer interactions within the agreed timeframe (Average)
• Creates added value by supporting cross sell initiatives and promotional offers
• Meets or exceeds quality targets via offering excellent customer service
• Strives to ensure a high customer satisfaction level at all times
• Offers resolutions and closure to complaints and disputes through demonstrating excellent problem-solving skills
• Identifies customer feedback trends and raises with management
• Takes ownership of customer disputes and manages the issue from start to finish
• Ensures regulatory compliance by ensuring all appropriate processes are followed
• Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.

Изисквания и необходими умения

• Fluent written & spoken Swedish language
• Good English language skills
• Computer knowledge such as MS Office, Internet & fast typing skills
• Friendly and communicative approach
• Desire to collaborate in a team
• Self-driven character
• Customer orientation
• Patience
• Ability to easily deal with challenging situations

Ние Ви предлагаме

Top-notch salary
Performance bonuses
Additional health insurance
Food vouchers
Half price sport cards
24 days annual paid leave
Working hours, organized in shifts
Taxi vouchers
Career advance & learning opportunities
in a positive and stimulating environment
Game room (play station, foosball & pool table)
Free snacks and beverages in the office
Party, party, party…
Health & Wellbeing initiatives
Internal Refer-a-friend bonus program
Zaplatomer.bg