License №2493, valid till 29.03.2018 for Bulgaria.
Our client is one of the leading customer support centers in Bulgaria of UK’s leading bookmaker and one of the most recognized and trusted brands in the gaming industry. For their business, our client is searching for Customer Service Representative with Italian and English. The position is responsible in enhancing the reputation of our client by offering excellent customer service via Chat, Email or Phone.
• Assists customers via Chat, Email or Phone in a speedy and
• Completes customer interactions within the agreed timeframe (Average)
• Creates added value by supporting cross sell initiatives and promotional offers
• Meets or exceeds quality targets via offering excellent customer service
• Strives to ensure a high customer satisfaction level at all times
• Offers resolutions and closure to complaints and disputes through demonstrating excellent problem-solving skills
• Identifies customer feedback trends and raises with management
• Takes ownership of customer disputes and manages the issue from start to finish
• Ensures regulatory compliance by ensuring all appropriate processes are followed
• Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.