This is a fantastic opportunity to join a Global Enterprise
Customer Service assistance company in Sofia Bulgaria. Excellent
opportunity for Spanish speaking person, working for organisation
with more than 100,000 plus employees worldwide. They are present
in more than 5 continents 41 countries, covering 42 different
European languages. Covering automotive, banking, consumer
electronics, healthcare, Insurance, and technology to name a few.
They are at an exciting time of development, having acquired new
contact centres they are in a position grow their already
successful customer service team.
Working on prestigious campaign, for one of the biggest travel information company in the world.
We are looking for energetic, customer-oriented professionals to join our
global team. You will interact daily with customers via phone e-mail and web chat
and you will deliver a consistent level of outstanding service,
ensuring resolution and adding value to the customers’ experience that
continually exceeds their expectations.
Handle inbound/outbound calls consistently meeting and maintaining
our standards and goals;
Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations;
Negotiate and troubleshoot as necessary in order to satisfy the customer need;
Resolve calls and only escalate when all options have been exhausted;
Promote company’s services and provide the best solution for each client within policy guidelines;
Adhere to processes to assist guests in vacation planning and reservation;
Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs;
Maintain confidentially of guest information and pertinent owner / property data;
Provide clear and concise documentation of all cases;
Make outbound calls to customers to follow up on a variety of issues;
Work effectively and concisely within a larger global team to meet company goals;
Maintain positive attitude at all times.
Excellent customer care skills;
Fluency in Spanish;
Fluency in English;
Strong technical skills and computer knowledge, including all MS Office applications;
Excellent listening skills;
Traveler-focused with the ability to work effectively and professionally with internal and external customers;
Strong problem solving skills/ability to empathise with customer;
Strong verbal and written communication skills;
Excellent interpersonal skills with ability to positively influence others.
Ability to effectively multi-task during and after calls and follow through in a timely manner;
Strong organisational skills with ability to effectively manage competing priorities;
Strong attention to detail;
Ability to work independently and in a team, anticipate problems and suggest solutions;
Experience in a multinational environment is an advantage;
Willingness and ability to adapt to change in a constructive manner.