Astrea was found in 2007 with one principal mission – to be
different. We transformed this vision into a key driver of our
efforts to be always available when our clients or partners need us
to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – one of the world leaders in the outsourcing business – we are looking for professional, career-oriented individuals to join our client`s team for the role of Telephone Support Specialist with Czech, Romanian, Turkish, Dutch, Portuguese, German.
Essential Duties and Responsibilities:
* Answering all incoming calls and queries from clients and providing highest level of customer support via chat and e-mail;
* Listen and respond to customers’ needs and concerns;
* Provide information about products and services;
* Monitoring and documenting queries, and ensuring databases are kept up to date.