Easy Consult has stood for quality and innovation on the Bulgarian
Human Resources solutions market with uncompromised recognition
since 2004.
In partnership with our client we are looking for an experienced
and dynamic Shift Leader, taking ultimate responsibility for a high
quality BPO company.
Essential functions and job duties:
- Models agent schedules sets and recommends appropriate schedule
changes based on forecast changes.
- Creates schedules for contact center agents.
- Analyzes daily/weekly/monthly/quarterly/annual results for the
call center.
- Communicates forecasts workload volume.
- Assist with shift changes in the system.
