Shift Leader for Reception
длъжност на пълно работно време
От 1000 до 1500 лв.

Shift Leader for Reception

София длъжност на пълно работно време От 1000 до 1500 лв.

За нас

At Holiday Inn® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.
At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.
Holiday Inn Sofia is a franchise hotel of IHG, operated and owned by Meridian Hotels Bulgaria EOOD.

Location: 111 Alexander Malinov Blvd., Business Park Sofia, Mladost 4, next to SUBWAY STATION "BUSINESS PARK SOFIA".

Currently we are looking for Reception Shift Leader to join our busy and professional team.


The role of the Reception Shift Leader will be:

- To assist guests in all their needs throughout their stay;
- To have perfect knowledge and awareness of all services and facilities available in the hotel;
- To have a good knowledge of luggage and message handling procedures;
- To check all daily arrivals, paying particular attention to VIPs;
- To allocate rooms to guest ensuring all information is correct and according to reservation specifications;
- To liaise with Housekeeping in order to ensure all rooms are ready prior to guests’ check-in;
- To monitor daily check-outs ensuring all relevant billing procedures have been covered;
- Be familiar with Reservation Procedures and be able to handle basic reservation inquiries outside reservation office hours;
- To issue keys to guests ensuring all security measures, as per procedures, are adhered to at all times;
- To hand-over accurately to colleagues at shift change.

Изисквания и необходими умения

To be successful in this role, you will have:

- Friendly attitude and willingness to go the extra mile for our guests;
- Exceptional Customer Service orientation;
- Excellent communication skills;
- Teamwork orientation;
- Very good command of English, Bulgarian and computer literacy;
- Physical ability to stand throughout the shift hours;
- Min. 1 year experience in a similar position;
- Fidelio/Opera knowledge/ experience shall be evident in your application;
- Knowledge of other languages is considered as an advantage;
- Ability to work on shifts, including night shifts.

Ние Ви предлагаме

In return, the Holiday Inn Sofia will give you a competitive salary as well as opportunities to learn new skills and grow your career. On top of this, you’ll join a great team that makes work fun, so you will feel motivated to come to work every day. If this sounds like the perfect move for you, please send us your CV and a recent photo.