Pontica Solutions
50 - 300 служителя Apply
Merchant Service Coordinator with German and English
Sofia
full-time

Merchant Service Coordinator with German and English

Sofia full-time

About us

Our client is an industry-leading provider of online payment solutions. Using the latest security and fraud protection technology, they provide customers with a fast, secure way of transferring funds so they can make online purchases safely. If you want to build a successful career in client services and account management, we encourage you to read the details below.

The training starts in December!

Responsibilities

Communicate with the company`s B2B and B2C clients over chat and email.
Help clients solve issues related to failed transactions, personal identification and assist with onboarding new merchants.
Ensure clients receive the highest level of customer service.
Meet predetermined targets and represent the company in a professional manner.

Requirements and necessary skills

Fluent in German.
Good knowledge of written English.
Excellent computer literacy.
Excellent interpersonal and communication skills.
Ability to multi-task, prioritize, and manage time effectively.
Previous experience in account management/payment industry/digital wallet will be considered a huge advantage.

We offer

An attractive remuneration + monthly bonus. Referral bonuses.
Free sports card and additional health insurance. Exclusive discounts & offers.
Trainings and extensive performance improvement programs.
Open-minded management team promoting innovation, personal and professional development.
Permanent employment; full-time.
Employer: Pontica Solutions Ltd.