T&M Bulgaria is a customer service company based in the center of Sofia. Since 2015, we have supported well-known international brands with friendly, reliable and solution-oriented customer communication. Our focus is on German-speaking customer service, where we help customers with questions, product information and everyday support – always inbound, never sales.
What makes us different is our human approach. We believe in clear communication, teamwork and a supportive atmosphere where every employee feels valued. Our teams receive paid training, ongoing coaching and everything they need to succeed from day one. With over 67 employees in Bulgaria and more than 2,500 colleagues across our wider network, we combine stability with a personal touch.
Our modern office is located in the heart of Sofia, right next to a metro station, and offers a comfortable environment with drinks, snacks and space to recharge. We are proud of our strong sense of community, friendly culture and the high-quality customer service our teams deliver every day.
