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Sofia www.aig.bg more than 300 employees


Who we are


With roots that trace back to 1919, AIG is a global insurance company with operations in more than 80 countries and 54 000 employees. Our story began in China when American Cornelius Vander Starr started an insurance agency in Shanghai. With every new market and culture we explored, we deepened our understanding of risk and helped create innovative ways to deliver value to our clients. Today, based in New York, AIG is established as a multinational market leader. We provide a range of insurance products to support our clients in business and in life: general property and casualty, life insurance, retirement, and financial services.


AIG is the first foreign insurer in Bulgaria which entered the market of life insurance in 1997 focusing mainly on corporate clients, with a small portfolio for private customers.


In the autumn of 2013, the company started building a strategic center in Sofia (Sofia Center of Excellence) whose main focus is on supporting the operations of our European business units, as well as optimizing and improving the existing processes. Currently, we are a team of nearly 500 people, supporting our consumer and business clients from more than 10 countries in Europe in 4 main business functions: Claims and Claims Operations, Customer Policy Servicing, Travel Guard Medical Assistance, and Multinational Network Partner Practice.


Our culture promotes operational excellence and expertise, process improvement, knowledge sharing, integrity, and engagement.


Career at AIG

We offer different opportunities in our main operational departments:


  • Claims and Claims Operations – Delivering Claims services and technical expertise across a wide spectrum of insurance products from the moment the claim occurs through to payment. The process includes all stages of claim handling adjudication – from registration, through investigation and analysis, final decision making and payment management.
  • Customer Policy Servicing - Covering the full policy issuance cycle including new business and renewals, endorsements, cancellations for existing insurance contracts.
  • Multinational Network Partner Practice (NPP) – Collaborating with an AIG network across more than 100 countries and jurisdictions the team facilitates the issuance of policies for AIG’s Multinational clients. By partnering with AIG producing offices, network partners and relationship managers the team ensures that global corporations benefit from AIG’s service excellence in territories with no local presence.
  • Travel Guard Medical Assistance Delivering specialized medical assistance to our customers who are facing life threatening situations, including dealing with severe health conditions, travel accidents, natural disasters and even terrorist attacks. 


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