Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
The Account Support Manager (ASM) is dedicated resource to a
specific customer contract and leads the account delivery team
associated with it. An ASM is responsible for developing and
maintaining a strong trusted relationship with their assigned
customer(s), and the overall service experience provided by HPE. An
ASM acts as a partner who manages the delivery of contracted
proactive support related services and is an interface for
customers in planning service improvements. The ASM is responsible
for monitoring the actual service level compared with the Service
Level Agreement (defined in the Statement of Work), cost of
delivery, revenue growth through upselling opportunities,
profitability, and contract retention.”
How you will make your mark:
Manages the delivery of contracted proactive support related
services through the whole delivery lifecycle: Installation,
Services delivery support
Apply broad technical background and knowledge of industry trends
to operate several critical or high risk technology areas/customer
groups
Integrate portfolio knowledge and business understanding to create
solutions for customer
Functional Lead of delivery teams in Run Phase with extensive
responsibility including the steering of delivery partner and
(virtual) teams
Conducts Support Planning and Review Meetings to ensure customer
alignment, realized value, and accelerate contractual delivery
efforts
Develop and grow assigned customer account relationships with
complex and strategic accounts
Act as trusted advisor in the consultant role for customer and
company sales teams
Create and deliver Value Based Delivery (VBD) account plans for
assigned accounts
