Account Support Manager
длъжност на пълно работно време

Account Support Manager

София длъжност на пълно работно време

За нас

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.


The Account Support Manager (ASM) is dedicated resource to a specific customer contract and leads the account delivery team associated with it. An ASM is responsible for developing and maintaining a strong trusted relationship with their assigned customer(s), and the overall service experience provided by HPE. An ASM acts as a partner who manages the delivery of contracted proactive support related services and is an interface for customers in planning service improvements. The ASM is responsible for monitoring the actual service level compared with the Service Level Agreement (defined in the Statement of Work), cost of delivery, revenue growth through upselling opportunities, profitability, and contract retention.”

How you will make your mark:

Manages the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support

Apply broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups

Integrate portfolio knowledge and business understanding to create solutions for customer

Functional Lead of delivery teams in Run Phase with extensive responsibility including the steering of delivery partner and (virtual) teams

Conducts Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts

Develop and grow assigned customer account relationships with complex and strategic accounts

Act as trusted advisor in the consultant role for customer and company sales teams

Create and deliver Value Based Delivery (VBD) account plans for assigned accounts

Изисквания и необходими умения

First Level University Degree or equivalent combination of education and experience

3+ years working experience in related fields

Experience in leading/managing virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks

Experience in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels.

Leading functional teams and experienced in people mentoring

Other requirements:

Fluent in written and verbal English

Personal skills and qualities:

Excellent communication, analysis, and presentation skills

Provide customer recommendations to improve processes

Anticipate customer needs, develop proposed solutions, and build consensus

Excellent planning and execution skills
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