Account Support Manager with German

София длъжност на пълно работно време

За нас

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Отговорности

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.

Integrate technical knowledge and business understanding to create solutions for customer.

Mentor/consult with team members, other organizations, customers, and vendors on complex issues.

Act as a consultant in service delivery business, technology, industry or specific application.

Resolve technical and some business incidents independently.

Mentor/assist less-experienced team members on complex incidents.

Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.

Review support plan for business indicators and map to company service solutions.

Develop and grow assigned customer account relationships with complex and strategic accounts.

Act as trusted advisor in the consultant role for customer and company sales teams.

Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.

Provide suggestions for operational efficiencies.

Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.

Lead Customer Expectation management as part of escalation process.

Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.

Изисквания и необходими умения

Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired.

Fluency in German language (C2).

In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.

Some in-depth knowledge of corporate organization and policies.

Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.

Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.

Anticipate Customer needs, develop proposed solutions, and build consensus.

Provide Mission Critical customer recommendations to improve processes.

Experienced knowledge of change management process and tools in complex environment.

Advanced skills in project management, communication, analysis, and presentation.

Expertise in area of focus and knowledgeable of future technology directions.

Mission Critical and ITIL certifications.

Ние Ви предлагаме

"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together."

Информация за контакт

Телефон: +359 2 815 2030

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