Join Sutherland Bulgaria and Represent a Leading Airline!

Are you passionate about travel and aviation? Do you enjoy helping people and solving problems?
Sutherland is looking for Customer Support Specialists to join our remote team and support one of the world’s top airlines.

This is a great opportunity to work from home, use your English skills daily, and grow your career in the airline and hospitality industry.

Job Description
Assist passengers primarily via phone
Manage flight bookings, changes, and cancellations
Provide information on flight schedules, pricing, and services
Handle customer queries with empathy and professionalism
Use ticketing systems and internal tools effectively
Qualifications
Fluent French (B2 level or higher) and English (B2 level or higher)
Excellent communication and problem-solving skills
Previous experience with airline reservation software is an advantage
Strong attention to detail and customer care orientation
Ability to work remotely and independently
Flexibility to work on day/late shifts
Flexibility to work in a dynamic, multicultural environment
What We Offer:
Fully remote position (equipment provided)
Long-term contract with stability
21 paid vacation days
Health and life insurance
Food vouchers & travel allowance
Full-time position with flexible shifts: day and late shifts
Ongoing training and career growth opportunities
Friendly, supportive team and employee recognition programs
Apply Now