Hewlett Packard Enterprise is the global edge-to-cloud company
advancing the way people live and work. We help companies connect,
protect, analyze, and act on their data and applications wherever
they live, from edge to cloud, so they can turn insights into
outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate
what’s next. We know diverse backgrounds are valued and succeed
here. We have the flexibility to manage our work and personal
needs. We make bold moves, together, and are a force for good. If
you are looking to stretch and grow your career our culture will
embrace you. Open up opportunities with HPE.
Troubleshoot and diagnose customer issues,ensuring satisfactory
resolution.
Maintain consistent customer satisfaction.
Provide support for Case Management and Solution Management.
Case Management: Ensure timely identification and resolution of
reported issues.
Solution Management: Ensure optimal performance of customer
solutions.
Demonstrate the ability to multitask and work independently with
minimal supervision.
Exhibit excellent communication and interpersonal skills.
Formulate action plans (both technical and operational) to analyze
and resolve reported issues.
Assign reported issues to the appropriate department and ensure
proper follow-through.
Escalate issues as necessary to ensure timely resolution of
customer concerns.
Validate customer issues in a remote lab when required.
Collaborate effectively in a team environment, including
interactions with Aruba and customer colleagues, QA teams,
engineers, and field organizations.
Телефон: +359 2 815 2030
