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Associate IT Service Desk Technician
София
длъжност на пълно работно време

Associate IT Service Desk Technician

София длъжност на пълно работно време

За нас

PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. Our clients and partners include pharmaceutical, biotechnology, medical device, academic and government organizations. With offices in 48 countries and more than 21,000 professionals worldwide, PPD applies innovative technologies, therapeutic expertise and a firm commitment to quality to help clients and partners bend the cost and time curve of drug development and optimize value in delivering life-changing therapies to improve health.

Отговорности

Summarized Purpose:

With direction, provides technical assistance to computer system users; Answers incoming calls and emails, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. Troubleshoots basic end user issues on various software applications, hardware, network and telecommunications systems and provides basic desktop support over phone calls and chat sessions.

Essential Functions:

• Maintains the Service Desk by answering or responding to calls, logging calls/resolution, resolving problems and providing required assistance to callers.
• Performs follow-up on calls to ensure all problems are resolved fully and in a timely manner.
• Installs or upgrades software on user equipment.
• Assists clients in troubleshooting and resolving problems with computer equipment.
• Fulfills account management requests.

Изисквания и необходими умения

Education and Experience:

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.
• Technical positions may require a certificate.
• Previous experience service desk/helpdesk is highly preferred
• Must be amenable to work in night shift

Knowledge, Skills and Abilities:

• Knowledge of Microsoft Windows operating systems and Microsoft Office products.
• Basic knowledge of Active Directory
• Strong customer service communication skills
• Must be able to multi task and pay close attention to detail

Ние Ви предлагаме

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organisation but with a local feel.

- We have a strong will to win - We earn our customer’s trust - We are gamechangers - We do the right thing -We are one PPD -

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you.

Diversity Statement:

PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.
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