Join Sutherland – Where Your Career Takes Off!

Sutherland has been a global leader in Customer Experience Management (CXM) for over 37 years, delivering cutting-edge automation and innovative solutions to enhance customer service worldwide.
With operations in 60 global locations—and a strong presence in Bulgaria since 2008—our team of over 2,000 professionals supports clients in 17 languages, working from our offices in Sofia, Varna, Burgas, or remotely.
We are currently seeking a Bilingual HR Support Representative with proficiency in German and English to join our dynamic team.

Role Overview – Bilingual HR Support Representative (German & English)
As a Bilingual HR Support Representative, you’ll be at the heart of our employee services, providing support on HR-related topics and ensuring smooth internal operations.

Your Responsibilities:
Respond promptly to HR-related inquiries via phone and email.
Log and manage queries using internal ticketing systems.
Provide information and clarification on HR policies, benefits, procedures, and more.
Maintain high standards of service quality, professionalism, and confidentiality.
Resolve queries effectively, taking ownership of individual performance metrics.
What You Bring:
Fluency in German (B2 level or higher).
Fluency in English (B2 level or higher).
Strong attention to detail and excellent interpersonal communication skills.
Solid problem-solving and decision-making abilities.
Ability to handle sensitive and confidential information with discretion.
Adaptability in a fast-paced, constantly evolving environment.
What We Offer:

Remote / home-office option with full equipment provided
Long-term contract with job security
21 paid vacation days per year
Health and life insurance
Travel allowance and food vouchers
Full-time, 8-hour day shifts
Ongoing training and development
Additional information:
Fully digital onboarding with eSignature processes.
24/7 Employee Assistance Program for psychological support.
Access to exclusive deals via our Employee Discounts Portal.
Attractive Referral Bonus Program.
Recognition and Rewards Programs to celebrate your success.
Multisport card for fitness and wellness.
Ongoing learning and development opportunities through in-house training and certifications.
Regular employee engagement and wellness events.
Special gifts for life events such as childbirth or adoption.
Opportunities to participate in CSR initiatives and team-building activities.
Exposure to international business practices and global industry standards.