Join Sutherland – Where Your Career Soars!

Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe.

With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

We’re on the lookout for a dynamic Bilingual HR Support Representative proficient in German and English. A Bilingual HR Support Representative plays a vital role in the company. Their responsibilities include handling HR-related inquiries and assisting with administrative tasks.

Your Responsibilities:
Receive and log HR inquiries promptly via phone and email.
Resolve queries through efficient ticketing systems.
Address employee inquiries on policies, benefits, and more.
Maintain high-quality service levels and adhere to processes.
Handle sensitive information with integrity and confidentiality.
Take ownership of query resolution and individual metrics.
Qualifications:
Excellent proficiency in German (B2 or higher).
Good command of English (B2 or higher).
Strong attention to detail and interpersonal skills.
Excellent decision-making and problem-solving abilities.
Ability to manage confidential data with strict adherence to privacy standards.
Agility to adapt in a fast-paced, dynamic environment.
Additional information:
Efficient digital onboarding and employee services through eSignature.
Employee assistance program with 24/7 access to psychological support.
Exclusive discounts via our employee discounts portal.
Lucrative employee referral program.
Vibrant rewards and recognition program.
Relocation package for those moving to join us.
Parking available as per company policy.
Multisport card for health and fitness benefits.
Continuous learning with access to in-house training and certification opportunities.
Frequent employee wellness and engagement events.
Gifts for significant life events like births or adoptions.
Participation in CSR activities and team building.
Exposure to global business practices and industry expertise.