Billing Operations Support Specialist
Mriehel Bypass, Малта
длъжност на пълно работно време
От 3000 до 4000 лв.

Billing Operations Support Specialist

Mriehel Bypass, Малта длъжност на пълно работно време От 3000 до 4000 лв.

За нас

We are looking for a Billing Operations Support Specialist to join our billing and operations team in the design, development, and maintenance of our internal platforms. The selected candidate will actively participate in new cutting-edge technology projects.



Отговорности

Duties & Responsibilities:

Plan and perform critical IT processes and execute changes as may be required;
Provide escalated technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically;
Analyses and resolves program support deficiencies and conducts testing to enhance performance;
Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with standard business practices. S/he would also develop and implement operational tools and documentation;
Provides technical consultation on managed system to other business departments or higher management;
Provides work guidance to less experienced personnel;
Identify situations which require maximum care in development on mission critical systems;
Determine cause of major application system failures that disrupt business activities;
Make quick, high quality decisions on complex issues;
Develop in a maintainable and scalable manner whilst meeting predefined deadline

Изисквания и необходими умения

Qualifications and desired attributes:

Possess a degree in ICT, Engineering or a related field and/or relevant work experience;
Possess excellent analytical and problem-solving skills;
Ability to lead projects, implement processes, communicate well within team environment, and manage multiple tasks and workload with minimal supervision;
Proven experience on Oracle Platforms with excellent skills on SQL and PL-SQL;
Knowledge of Linux and Windows Server class Operating Systems;
Demonstrable competence at communicating in English and Maltese – both verbally and in writing;
Be well organised, self-motivated and able to prioritize work in relation to the organisation’s objectives;
Possess a ‘can do’ attitude and is looking to succeed;
Excellent communication skills to cascade system proposals to management and customers and provide systems diagnoses and resolution for current systems;
Interpersonal skills to interact with customers, senior level personnel, and team members;
Organization skills to balance and prioritize work;
Leadership skills to assist less experienced personnel;
Ability to work independently and as part of a team.

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