Business Analyst / Order Management
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Business Analyst / Order Management

София длъжност на пълно работно време

За нас

PFSweb is a global eCommerce solutions provider that combines integrated technologies, professional services, and a logistics infrastructure to deliver unique and branded customer experiences. By combining these solutions, we create a single unified offering for leading retailers and brands.
Become one of the people behind the world's leading brands! Come GROW with us!

• The PFSWeb Business Analyst/Order Manager plays an instrumental role in engaging and helping our clients leverage our solutions for success in their eCommerce and business-to-business initiatives.
• Day to day focus is on developing and strengthening positive client relationships leading to overall client satisfaction; monitoring performance, track finances, and forecast.
• The Business Analyst is a point of contact with the client and internally owns the management of all assigned client programs and projects.


• Cultivate client relationships and manage those relationships with excellence;
• Run assigned client meetings (set agendas, lead presentations, manage details);
• Ensure work is delivered within established timeframes and up to the company’s high standards;
• Responsible for keeping client satisfaction with the company’s services and tracking service metrics;
• Understands assigned client’s marketing objectives, business needs, and budget;
• Assist with financial modeling, budgets, and forecasts ;
• Assist in the cooperation with the finance department to resolve invoice issues;
• Check inventory will meet client demands and analyze risks proactively communicating low stock levels;
• Collaborates with functional departments to ensure stock accuracy and preparation of inventory reports;
• Able to proactively identify and address potential issues and collaboratively lead resolution;
• Manage client communication, which entails informing the client about the shipping dates or any possible delays;
• Collaborate and manage effective communications with the client and internally;
• Monitoring and evaluation of all orders and processes as well as preparation of reports;
• Troubleshooting processes and derivation of possibilities for enhancement;
• Order management inbound and outbound coordination;
• Process import as well as export orders and the respective shipping processes with prioritization of different shipments;
• Ensuring an appropriate order flow with compliance to organizational process and policies;
• Monitoring and evaluation of all orders (inbound/outbound) and processes as well as preparation of order reports.

Изисквания и необходими умения

• Degree in business administration, logistics, or a related field;
• Experience within eCommerce and fulfillment;
• Previous experience in working in organizations during peak trading periods;
• High customer service orientation;
• Ability to communicate at different levels;
• Good problem-solving as well as organizational skills;
• Ability to work effectively in a team and independently;
• Advanced Microsoft Excel skills;
• Analytic skills, ability to interpret information from numerous sources to prepare and present reports;
• Ability to work in a rapidly growing, fast-paced environment;
• Strong work ethic and consistent positive attitude.

Ние Ви предлагаме

• Training & certification;
• Very competitive salary;
• Work for an international company having presence all over the world;
• Work with the largest global brands and retailers;
• Options for career development;
• Very good social & benefits package;
• Friendly atmosphere;
• Work-life balance;
• Team activities (team building, Christmas party, Friday pizza, board games night, LAN parties, BBQs on the balcony, and other fun stuff);
• Option for home office (rules apply);
• Flexible working time (rules apply).

How would you like to be part of a culture that embraces your talents and provides the self-development tools you need to meet your career goals? Get ready to kick start your career with PFSweb!
Apply now and submit your resume in English using the button below. We thank all interested applicants, but only shortlisted will be contacted. All applications will be treated with strict confidentiality.

Информация за контакт

Телефон: 0895552331