Call Center Agent with German or Turkish or Estonian

Sofia full-time

About us

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a global leader in business process outsourcing, focused on efficiency
and outstanding client experiences, we are looking for – Call Center Agent with German or
Turkish or Estonian.

Responsibilities

*Provide friendly and professional support to customers via phone, email, chat, and
occasional video calls;
*Assist clients with money transfer - related questions, ensuring quick and accurate solutions
or escalating when necessary;
*Deliver timely and high-quality responses while maintaining excellent customer satisfaction;
*Communicate confidently with B2B partners and clients, representing the company in a
professional manner;
*Follow company guidelines, policies, and workflows while contributing to overall service excellence;
*Accurately log, track, and update customer cases using modern CRM and digital support tools.

Requirements and necessary skills

* Fluency in German, Turkish, or Estonian (B2-C1 level) with strong spoken and written
communication skills;
* Good command of English for internal communication, training, and documentation;
* Prior customer service or technical support experience is an advantage;
* Comfortable using digital platforms, CRM systems, and basic troubleshooting tools;
* Excellent communication, active listening, and problem-solving abilities;
* Self-motivated and organized, with the ability to work independently in a remote
environment.

We offer

*Full-time role with regular day and late shifts; occasional night shifts may be required;
*A positive, international, and team-oriented work environment;
*Supportive and friendly atmosphere;
*Career growth opportunities and ongoing learning within the company;
*Additional benefits and regular performance-based bonuses.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Contact Information

Phone: 0884978869

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