Client Service Coordinator with Slovak or Finnish, or Slovenian and English

Sofia full-time

About us

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a top-tier BPO provider offering exceptional customer support and
streamlined business services worldwide, we are looking for – Client Service Coordinator
with Slovak or Finnish or Slovenian and English.

Responsibilities

*Respond to customer inquiries via email, chat, and phone in a professional and timely manner;
*Provide accurate information and basic troubleshooting support for non-technical issues;
*Log and track customer interactions in the internal system according to company procedures;
*Escalate complex issues to the appropriate department when necessary;
*Ensure high levels of customer satisfaction by following up on open cases and resolutions;
*Maintain up-to-date knowledge of products, services, and support processes.

Requirements and necessary skills

*Fluency in Slovak or Finnish, or Slovenian, and good command of English (B2 or higher);
*Previous experience in customer support or similar role is an advantage, but not mandatory;
*Strong communication and interpersonal skills;
*Basic computer literacy and ability to work with multiple systems and tools;
*Ability to remain calm and professional in challenging situations;
*Willingness to work in shifts and adapt to a fast-paced, team-oriented environment.

We offer

*Competitive salary package with performance-based bonuses;
*Opportunity to work in a dynamic, multicultural environment;
*Paid initial training and ongoing development programs;
*Clear career path with opportunities for internal growth;
*Full-time, on-site position in a modern office setting;
*Supportive team culture and professional work atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Contact Information

Phone: 0884978869

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