Гроув Глобал Консулт
между 5 и 10 служителя Кандидатстване Виж работодателя
Compliance and Customer Support
София
длъжност на пълно работно време

Compliance and Customer Support

София длъжност на пълно работно време

За нас

Grove Global Consult Ltd. is a consulting and recruitment agency, providing strategic consulting services in the areas of private business sector worldwide.

Are you ready to start your dream job?

For one of our clients - operating in the field of financial services and formed a team of the best professionals from the Forex and the Cryptocurrency industry, we are looking to hire Compliance and Customer support with English!

Отговорности

Main responsibilities:

• Work with customer documents to verify their account and / or other requests;
• Conducting regular reports (KYC) for the Company's clients;
• Providing information and assistance to customers depending on their needs;
• Checking incoming customer documents and notifying the Management and related members of executive departments for inaccurate, old documents and / or attempted fraud;
• Providing feedback to the Management and related executive members departments for the status of customer accounts, transactions, documentation, requests, questions, etc.
• Reporting to Management and related members of executive departments for urgent technical or software problems of customers with the company's website, platforms, chat, and others.

Изисквания и необходими умения

Requirements:

• Excellent level of English (both verbal and written);
• 6 months previous experience with Forex markets, Cryptocurrency etc. is mandatory;
• Experience in document handling and data verification;
• Knowledge and experience with Microsoft Office, MT4, MT5, Zendesk, Live chat, CRM;
• Connect with the clients by phone, email and chat.

Ние Ви предлагаме

What the company offers:

• Attractive remuneration and social package;
• High base salary;
• You are going to have the chance to work with the best agents in the Forex industry;
• Free snacks and beverages;
• Team buildings and trainings;
• Multisport card;
• Various daily and weekly bonuses;
• Weekly games with awards;
• Standard working days: 9:00 - 18:00 (Monday - Friday);
• Career development within the company.

Please send your CV in English.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license issued by Ministry of Labour and Social Policy under № 3018 / 30.04.2020.
ITCD