Coordinator Clients with English
София
длъжност на пълно работно време

Coordinator Clients with English

София длъжност на пълно работно време

За нас

SM Digital Holding Ltd is a rapidly growing start-up company, with already renowned international profile and reach, providing digital technological, financial and legal advisory services to international companies, realisation of software fintech products, information technology consultancy, as well as other digital services.

We provide a workplace with a unique international atmosphere combining respect, trust and ambition. Our main goal is to bring out the best of every team member and help them unlock their full potential and reach their personal and professional goals. We are rapidly growing, and are looking for leaders in each position, who want to develop as much as they can. We provide great growth opportunities, combined with a positive modern and international work environment and team, we are looking for long term commitment with highly motivated individuals.

The coordinator Clients position is on shifts, on site and based in our office located in the center of Sofia city. The shifts could include weekends depending on the schedule.

Отговорности

Responsibilities

• Responsible for ongoing customer service via email or internal char
• Accepts applications of clients for the use of services
• In charge of customer retention and maintaining customer satisfaction
• Pre-collects customer information, monitor customer activity, report and escalate to management reports
• Holds meetings with clients and provides information about the offered services
• Escalates any kind of issues related to customer service activities
• Assists Shift Leader and Customer Experience Manager within the assigned tasks and projects
• Give support and take part of the process organization
• Report the results in a timely manner (in Excel), internal systems
• Take all steps to troubleshoot reported issues and resolve or escalate to the appropriate level
• Create and submit detailed case logs, document customer interactions
• Deal with incoming customer inquiries in a professional manner, making sure that all requests are promptly and thoroughly handled
• Adhere to high company standards for quality, accuracy, thoroughness, timeliness and consistency in customer care
• Identify and assess customers’ needs to achieve satisfaction

Изисквания и необходими умения

Job Requirements

• Fluency in English - both written and verbal
• Spanish/Italian/ French will be of a great value too
• Previous experience in customer or financial/banking services is a plus, but is not mandatory
• Availability to work on flexible working hours (timeframe: 8:00 am - 0:30 am), weekends might be included
• Communication mainly via email (no communication via phone or chat)
• MS Office, Windows and Internet applications
• High school diploma is required

What we expect:
• Willingness to learn and develop within an international company;
• Strong attention to the detail and accuracy;
• Excellent interpersonal and communication skills;
• Willingness to obtain new skills and competencies;
• Strong work ethics, teamwork and positive attitude.
• Willingness to learn and develop within an international company
• Excellent interpersonal communications skills
• Willingness to obtain new skills and competencies
• Ethics, team work and positive attitude
• Strong customer focus and attention to detail

Ние Ви предлагаме

What we can offer you in return:
• Be part of a fast-growing international company;
• A company of goals oriented reward structure and strong internal growth stimulation;
• A modern work environment in the Sofia city center with a brand new and spacious office space;
• Excellent salary with opportunity for monthly bonus based on your performance;
• Additional private health insurance;
• 22 days annual leave;
• Opportunity for additional training courses;


If our position matches your future career goals, we would be very pleased to receive your up-to-date CV in English, together with a reference letter.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted
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